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Order Information

Warehouse delivery delay notice:

Due to the large number of orders during the shopping season, we are actively processing all orders. If you place an order on the 19th and 23rd of this month but still have not shipped, please be patient and wait a few days.

We will process the order in approximately 1-3 business days. We apologize for the inconvenience caused to you and thank you for your patience with us.

Check the status of your orders

You can follow your order both during processing and after it has left our warehouse processing: You can check the status on the "My Orders" page shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order at. Tracking information is also available on your Order Details page. If you're concerning your order status, please visit https://www.17track.net/en to track it online.
Note: If you can't find any information, it may be due to some special reasons that you have changed your tracking number. Please contact customer service email service@crosstourtech.com to get the latest order information!

 

Shipping Time and Rules

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at uk.crosstourteck.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

 

Shipping Notice

For special shipping requests, please contact us. Please confirm your address before payment. If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. Crosstour orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

For more questions, please go to the FAQ, or email us.

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